Privacy Policy

1. Introduction

RoomerAI Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual staging service. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

Personal Information

• Name and email address
• Payment information (processed securely through PayPal)
• Company/brokerage information
• Account credentials

Property Images

Images of properties you upload for virtual staging, including metadata such as upload time and processing preferences.

Usage Data

Information about how you interact with our service, including features used, staging styles selected, and performance metrics.

3. How We Use Your Information

We use your information to:

• Provide and improve our virtual staging services
• Process payments and manage subscriptions
• Send service updates and marketing communications (with consent)
• Ensure compliance with MLS requirements and regulations
• Provide customer support
• Detect and prevent fraud or unauthorized use

4. Data Storage and Security

All uploaded images and generated staging content are encrypted at rest using industry-standard encryption. We use secure cloud storage providers located in Canada and the United States. We retain your staged images for 90 days after creation, unless you request earlier deletion. Account information is retained for the duration of your subscription plus 1 year.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Payment processors (PayPal) for billing purposes
• Law enforcement when required by law
• Business partners with your explicit consent

6. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand usage patterns. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service.

10. Contact Us

For privacy inquiries or to exercise your rights, contact us at:

Email: privacy@roomerai.com
Mail: RoomerAI Inc., Edmonton, Alberta, Canada

For complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca